1. Overview

These Terms of Service ("Terms") govern your use of the services provided by Adaved ("we," "us," or "our"), including in-person OpenClaw installation, configuration, and post-setup support (collectively, the "Services"). By purchasing or using our Services, you ("Customer" or "you") agree to be bound by these Terms.

2. Services Provided

Adaved provides:

• In-person (Miami, FL) or remote installation and configuration of the open-source OpenClaw software on Customer-provided or Adaved-procured hardware.
• Security hardening, integration setup, and workflow configuration.
• 30-day hypercare period following implementation for issues directly related to the setup performed.
• Optional ongoing Managed Care plans for monitoring, updates, and continued support (billed monthly, subject to separate terms).

In-person Services are currently available in Miami, Florida only. Remote Services are available worldwide. We reserve the right to modify the scope, pricing, and availability of Services at any time.

3. Payment & Refunds

Implementation fees are one-time charges. Managed Care fees are recurring monthly charges. Prices are listed on our website and are subject to change. Implementation fees are non-refundable once the setup appointment has been completed. If you cancel before the scheduled appointment, we will issue a full refund. Managed Care plans may be cancelled with 30 days written notice. If we are unable to complete the setup due to circumstances within our control, we will reschedule at no additional cost or issue a full refund at your request.

4. Customer Responsibilities

• Backups: You are solely responsible for backing up all data, files, and configurations on your devices and systems before any setup appointment. Adaved is not responsible for any data loss that may occur during or after the setup process.
• Access: You must provide timely physical access to the setup location, necessary credentials, network access, and any hardware required for the setup.
• Accuracy: You are responsible for ensuring that any information you provide to us (e.g., hardware specifications, network details) is accurate and complete.
• Compliance: You are responsible for ensuring that your use of OpenClaw and any connected services complies with all applicable laws and third-party terms of service.

5. Third-Party Software Disclaimer

OpenClaw is open-source software developed and maintained by third parties. Adaved is not the developer, owner, or maintainer of OpenClaw. We do not guarantee the functionality, security, availability, or continued development of OpenClaw or any third-party integrations. Any issues arising from the OpenClaw software itself, its updates, or its third-party integrations are outside the scope of our Services and liability. Use of third-party software is at your own risk and subject to their respective licenses and terms.

6. Hardware Disclaimer

If Adaved procures hardware on your behalf (e.g., Mac Mini), it is provided as-is with the manufacturer's standard warranty. Adaved is not responsible for hardware defects, failures, or damage occurring after delivery. If you provide your own hardware, you are responsible for ensuring it meets the minimum requirements for running OpenClaw. We are not liable for any damage to Customer-provided hardware during or after setup, except in cases of gross negligence.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ADAVED AND ITS OWNERS, EMPLOYEES, AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF DATA, LOSS OF REVENUE, LOSS OF PROFITS, BUSINESS INTERRUPTION, UNAUTHORIZED ACCESS TO YOUR SYSTEMS OR DATA, SECURITY BREACHES, OR DAMAGES ARISING FROM THIRD-PARTY SOFTWARE OR HARDWARE FAILURES, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO ADAVED FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

8. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SETUP WILL BE ERROR-FREE, THAT OPENCLAW WILL OPERATE WITHOUT INTERRUPTION, OR THAT THE SOFTWARE WILL MEET YOUR SPECIFIC REQUIREMENTS.

9. Indemnification

You agree to indemnify, defend, and hold harmless Adaved and its owners, employees, and contractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services or the OpenClaw software after setup; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) any claim by a third party related to your use of OpenClaw or connected services.

10. Data & Security

During the setup process, we may need temporary access to your network, accounts, or devices. We will not intentionally access, copy, or retain any personal data beyond what is necessary to complete the setup. However, we cannot guarantee the security of data on your devices or network. You are responsible for changing any credentials shared with us after the setup is complete. See our Privacy Policy for more information on how we handle data.

11. Post-Setup Support

The 30-day hypercare period covers issues directly caused by the initial setup. It does not cover: software updates or upgrades to OpenClaw, new feature requests, issues caused by changes you make after setup, third-party service outages, hardware failures, or network changes at your location. Ongoing support, monitoring, and maintenance beyond hypercare require a Managed Care plan.

12. Dispute Resolution

Any disputes arising out of or relating to these Terms or the Services shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved informally within 30 days, it shall be resolved through binding arbitration administered in Miami, Florida, in accordance with the rules of the American Arbitration Association. Each party shall bear its own costs. You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles.

14. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Services after any changes constitutes acceptance of the revised Terms.

15. Contact

If you have questions about these Terms, contact us through the contact form on our website.